Terms & Conditions
These Terms and Conditions (‘T&C’) govern the contractual relationship between users of www.unikstore.com (‘website’) and UNIKSTORE LIMITED.
Please read these Terms and Conditions (‘T&C’) carefully before using the services we offer. Please understand that by using the services we offer you are accepting these Terms and Conditions, whether you are browsing or purchasing products on our website. If you do not accept these Terms and Conditions, you may not use the services we offer and/or buy products and should quit browsing the website.
The use of the terms ‘we are’, ‘us’ and ‘our’ refers to UNIKSTORE LIMITED.
We reserve the right to change the T&C at any time and without prior notice. If this happens, an updated version will be available on the website.
1- About us
We, UNIKSTORE LIMITED, manage the website and all its content. We are a company registered in England under number 09018679, with headquarters on the 2nd floor, 19 Margaret Street – Fitzrovia, London, W1W 8RR, United Kingdom. Our VAT number is GB 195769931. In Portugal, our facilities are located in Rua da Fronteira, Pavilion 13 - Esmeriz - 4760-482 V.N. Famalicão Our VAT number is 980547547.
When shopping in our website, you’re buying to UNIKSTORE LIMITED, products from various brands. Please, note that the contract of sale or purchase is made directly between you and UNIKSTORE LIMITED.
2 – Our services
We offer you the possibility to find and buy on our website the products of a number of brands. As part of these services we also offer, in addition, the customer support service.
Our website is only available to people over 18 years old.
3 – Our liability
If, when we provide our services, we fail to comply with these T&C, we are responsible for any foreseeable and expected losses and/or damage resulting the breach of the T&C. However, we will not be held responsible if such loss and/or damage are not reasonably foreseeable and expected.
4 – Products and partner stores
We will try to describe the product as correctly and accurately as possible. However the information is provided by our brands and therefore we cannot guarantee that it is fully accurate, complete, reliable and error-free.
The images shown have illustrative purposes only and while we try to present the tones as accurately as possible, we cannot guarantee that your screen shows the colours/tones exactly as they are.
If the purchased products do not meet your expectations, you may return them (see section on returns).
The products sold by UNIKSTORE LIMITED are for private use. You agree not to use the products for commercial and business purposes and will not hold UNIKSTORE LIMITED and its brands responsible for loss of business, revenue, profits, data or any other loss or damage of any kind.
The contract of sale or purchase is made directly between you and UNIKSTORE LIMITED, which is authorised by its brands to market their products. In case of doubts or questions, you may contact us via our Customer Care service, through firstname.lastname@example.org in order to solve the problem as soon as possible.
5 – Orders, prices and payment
To make a purchase in UNIKSTORE, you just have to find the product you want, select the characteristics you want and add to the cart. You can then continue shopping or checkout. All the orders are subject to order confirmation and availability.
Contract/ price and payment:
All products are identified with the partner that sells them, whether on the website, cart, on the order confirmation page, and even in your account.
Upon purchase you will receive an email confirming it but it does not mean that it has been accepted by the partner. Only after confirmation the partner will we accept and carry out the order and the contract will be made based on the products of that same order.
All prices published on the website are correct and are supplied by brands commercialised by UNIKSTORE LIMITED, but errors may occasionally occur. All prices include VAT at the current rate but shipping costs are not included in this price. The shipping cost is calculated according to the country of destination, to the goods dimensions and weight, and they are shown in the shopping cart. Note that if you are purchasing outside of the EU, you may have to pay import taxes and these are not included in the prices of the items.
What are the methods of payment accepted?
Please see the FAQ on the methods of payment that we accept. Note that your order will only be accepted after we have approval of your payment by the payment method you used when you made the purchase.
We reserve the right not to accept your order if, for example, the product ordered is unavailable or out of stock..
The selling prices, whether it is an individual client or a company, include, where applicable, value-added tax (VAT).
6 – Deliveries
To see the countries we ship to, please, see the ‘SHIPPING’ section. The delivery times are estimated, not binding.
On our website we sell products which manufacturing starts only after a customer's order is received (because they are customisable or made upon order) so the delivery times may be longer. You will be informed of this by checking the product page as well as at the time of checkout before making payment.
If upon delivery there is no one at the delivery address, our courier will leave a message to contact him as soon as possible to reschedule delivery.
If you order products for delivery to an international destination, you may be subject to pay customs or import duties. You must comply with the rules and laws in force in the country the items are intended for. We will not be responsible for breaking the laws in force.
7 - Returns
You have 14 days from the date of delivery to return any item purchased on UNIKSTORE. In order to do so you will have to make a return request online, using the following procedure:
After this procedure you will receive an email with the information on the address(es) to which you should make the return.
The buyer is responsible for all transportation costs (shipping and return costs). The return costs are the same as the shipping costs. These costs will be deducted from your initial payment, and if there is any difference, you'll be refunded.
In the case of a return due to defect or error in product shipment, all shipping costs will be refunded. To refund the cost of return you will be asked to provide a copy of the receipt for the return (in case the return isn’t made through our conveyor).
Drop-shipping, made-upon-order and custom order products:
These products return is subject to previous evaluation by UNIKSTORE and it will only be accepted product returns due to defect or error in product shipment. In this case, the client has to report within 48 hours after receipt of order with the reason why you intend to return the item, sending us an email to email@example.com with photos regarding the reason to the return.
UNIKSTORE reserves the right to place security seals in the items in order to validate the later return confirmation. Returns will not be accepted if the items are sent without the security seals and the original labels. The same happens if the items show signs of use and/or wear and are not in the original packaging.
Returns of Gourmet products out of their original packaging or/ and opened will not be accepted.
If you wish to exchange an item purchased through us, you must return the original item and place a new order. You will receive a refund for the return (except for the shipping costs) in accordance with our returns policy.
The refunds will be made through vouchers of the same value without a limited validity. In case you prefer your refund with the same method of payment used at the time of purchase, please send us an email to firstname.lastname@example.org. You will be informed by email of the outcome of the refund process as soon as the returned items arrive to our facilities.Note that refunds may take a while to be processed due to specific bank schedules or the method of payment used.
8 – Our website
Our website is available for browsing and/or shopping. By using our website you accept the browsing rules, otherwise please leave our website immediately.
We reserve the right to change or suspend the website without any prior notice and we may restrict access to parts or the entire website at any time. We will also update the website frequently but are not obligated to do this and website may contain outdated information at some time.
The customer is responsible for any and all communication, content sent from his computer to us and you may not use the website for fraudulent purposes or contrary to the law. In short, you may not use the website to:
Send, use or reuse any material that is: illegal, offensive, abusive, indecent, defamatory, obscene or menacing that breaks trademark rights, copyright, trust or privacy policies, as well as being injurious to third parties and/or software containing virus, contents of political campaigns, commercial solicitation, mass e-mailing or ‘spam’.
The breach of these conditions of use will be reported to the relevant authorities together with the identity so that it can be investigated and for order to be restored and the law applied.
We are glad that you can link to our website but you must do so in a responsible manner that does not jeopardize our reputation. We may withdraw the permissions to use links to our website and in this case you must leave it immediately when so requested.
10 – Intellectual property
All content (graphs, logos, buttons, video clips) displayed on the website are the exclusive property of UNIKSTORE LIMITED and brands commercialised in our website.
11 – Other information
Reason of force majeure - We and the brands commercialised in our website cannot be held responsible for events, delays or poor performance of the website if these are due to causes beyond our control such as storms, strikes, acts of terrorism, natural disasters, failures in transport, etc.
Contacts – We manage all contacts/complaints as soon as they arise, according to the responsibility policy. Please inform us if you have any complaint and/or comment via contacts available at our contact page in this website.
12 – Applicable law and jurisdiction
The applicable law to the terms and conditions is the Portuguese law.
The lack of resolution by agreement of the parties in any dispute arising the terms and conditions listed above will be submitted to the competent Portuguese court.