Returns & Refunds
You have 14 days from the date of delivery to return any item purchased on UNIKSTORE.
In order for us to process a return you will have to make a return request online. You should:
After this procedure you will receive an email with the information on the address(es) to which you should make the return.
The buyer is responsible for all transportation costs (shipping and return costs). The return costs are the same as the shipping costs. These costs will be deducted from your initial payment, and if there is any difference, you'll be refunded.
In the case of a return due to defect or error in product shipment, all shipping costs will be refunded. To refund the cost of return you will be asked to provide a copy of the receipt for the return (in case the return isn’t made through our conveyor).
Drop-shipping, made-upon-order and custom order products:
These products return is subject to previous evaluation by UNIKSTORE and it will only be accepted product returns due to defect or error in product shipment. In this case, the client has to report within 48 hours after receipt of order with the reason why you intend to return the item, sending us an email to email@example.com with photos regarding the reason to the return.
UNIKSTORE reserves the right to place security seals in the items in order to validate the later return confirmation. Returns will not be accepted if the items are sent without the security seals and the original labels. The same happens if the items show signs of use and/or wear and are not in the original packaging.
Returns of Gourmet products out of their original packaging or/ and opened will not be accepted.
If you wish to exchange an item purchased through us, you must return the original item and place a new order. You will receive a refund for the return (except for the shipping costs) in accordance with our returns policy.
The refunds will be made through vouchers of the same value without a limited validity. In case you prefer your refund with the same method of payment used at the time of purchase, please send us an email to firstname.lastname@example.org. You will be informed by email of the outcome of the refund process as soon as the returned items arrive to our facilities.
Note that refunds may take a while to be processed due to specific bank schedules or the method of payment used.